PitchMeAI Jobs
GitLab

Senior Assigned Support Engineer (AMER)

GitLab · Remote, Canada; Remote, United States

Posted 27 days ago

or apply directly on GitLab's site. We never take the application ourselves.

Is this posting real?

This role has been open
27 days
GitLab's roles stay open a median of 41 days
Reposted
No
Salary listed
No
0% of GitLab's roles list one
Ghost-job risk at GitLab
low
0 stale, 9 reposted of 238 open
Hiring momentum
338 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from GitLab's own greenhouse board since 2026-08-03. Full hiring picture for GitLab.

About this role

As a Senior Assigned Support Engineer at GitLab, you will serve as a technical advisor for major customers, ensuring their GitLab environments are stable and efficient. Your role involves troubleshooting complex issues, collaborating with various teams to resolve defects, and creating support documentation to empower both customers and internal teams. You will also build relationships with customer stakeholders to help them prioritize technical challenges and contribute to team growth through hiring processes.

Our read on this posting3.0out of 5
benefits
3/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of GitLab as an employer.

What you need

  • Background managing complex, customer facing support cases end to end
  • Advanced troubleshooting skills with the ability to investigate ambiguous, multi-layered technical issues
  • Strong Linux systems administration knowledge
  • Practical experience with GitLab and CI/CD
  • Ability to write and maintain clear, reusable support content
  • Proficiency with scripting languages such as Ruby or Bash

Nice to have

  • Familiarity with model-view-controller (MVC) frameworks, preferably Ruby on Rails
  • Openness to applying transferable skills from related domains

What you get

  • Flexible Paid Time Off
  • Team Member Resource Groups
  • Equity Compensation & Employee Stock Purchase Plan
  • Growth and Development Fund
  • Parental Leave

Worth weighing

  • No salary listed for Canadian residents
  • Role involves significant troubleshooting and customer interaction, which may be stressful
  • Remote role may require flexibility in working hours due to global team collaboration

Summarised from GitLab's posting. Read the full original.

Listed by GitLab on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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