PitchMeAI Jobs
Fora

Support Manager, Flights

Fora · New York City

Posted about 2 months ago · $100k–$130k

or apply directly on Fora's site. We never take the application ourselves.

Is this posting real?

This role has been open
71 days
Fora's roles stay open a median of 81 days
Reposted
No
Salary listed
Yes
95% of Fora's roles list one
Ghost-job risk at Fora
high
42 stale, 1 reposted of 42 open
Hiring momentum
56 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Fora's own greenhouse board since 2026-08-03. Full hiring picture for Fora.

About this role

The Support Manager, Flights at Fora will oversee the quality of flight-related support for advisors, handling complex escalations and enhancing the overall support experience. This role involves proactive problem-solving, training offshore teams, and maintaining accurate internal resources. The manager will also analyze performance metrics to drive improvements and collaborate with various teams to ensure smooth operations.

Our read on this posting3.8out of 5
benefits
4/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Fora as an employer.

What you need

  • 5+ years of Sabre or GDS experience, including familiarity with Phase IV exchanges, ARC reconciliations, and NDC content
  • 5+ years of relevant work experience with a strong customer service background
  • Proven track record of improving support operations against measurable targets
  • Excellent problem-solving and process-improvement skills
  • Experience creating dashboards and tracking metrics using tools like Excel or Tableau
  • Comfortable with AI tools such as Claude Code and Codex

Nice to have

  • Basic understanding of AI tools in customer support automation
  • Advanced Excel skills
  • MBA or other relevant advanced degree

What you get

  • Unlimited vacation
  • Health Insurance (including an option completely covered by Fora HQ)
  • Dental & Vision Insurance
  • ClassPass Memberships
  • 401k plan
  • Commuter Benefits

Worth weighing

  • No specific mention of remote work options
  • Role requires deep GDS knowledge which may limit candidates without this experience
  • Fast-moving environment may not suit everyone

Summarised from Fora's posting. Read the full original.

Listed by Fora on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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