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First National Bank of America

Bilingual Support Specialist

First National Bank of America · East Lansing, Michigan

Posted 15 days ago

or apply directly on First National Bank of America's site. We never take the application ourselves.

Is this posting real?

This role has been open
15 days
First National Bank of America's roles stay open a median of 42 days
Reposted
No
Salary listed
No
0% of First National Bank of America's roles list one
Ghost-job risk at First National Bank of America
high
9 stale, 0 reposted of 22 open
Hiring momentum
28 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from First National Bank of America's own greenhouse board since 2026-08-03. Full hiring picture for First National Bank of America.

About this role

As a Bilingual Support Specialist at First National Bank of America, you will be the first point of contact for English and Spanish-speaking customers inquiring about mortgage options. Your daily tasks will include managing incoming calls, documenting customer communications, and building rapport with clients to assess their needs and qualifications for mortgage products. You will work in a fast-paced, team-oriented environment, focusing on exceeding customer expectations through effective communication and organizational skills.

Our read on this posting3.0out of 5
benefits
4/5
freshness
4/5
career value
3/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of First National Bank of America as an employer.

What you need

  • Native-like fluency in English and Spanish
  • Customer service experience in a professional setting
  • Patience, empathy, enthusiasm and exceptional communication skills
  • Proven history of showing up prepared, on time, and ready to contribute each day
  • Time management and organizational skills to support working in a demanding, fast-paced environment
  • Ability to learn and work with various business software

Nice to have

  • Fluency in Portuguese

What you get

  • Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
  • Dental – Premiums as low as $0.00
  • Vision – Low premium Plan
  • Discounted childcare
  • Pet Insurance
  • Paid Time Off (PTO)

Worth weighing

  • No mortgage experience required, as in-house training is provided
  • Role involves managing a large volume of calls which may be demanding
  • Compensation is hourly with the potential for monthly incentives, but specific figures are not provided

Summarised from First National Bank of America's posting. Read the full original.

Listed by First National Bank of America on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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