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First National Bank of America

Bilingual Mortgage Resolution Representative - Afternoon Shift

First National Bank of America · Lansing, Michigan

Posted about 2 months ago

or apply directly on First National Bank of America's site. We never take the application ourselves.

Is this posting real?

This role has been open
66 days
First National Bank of America's roles stay open a median of 63 days
Reposted
No
Salary listed
No
0% of First National Bank of America's roles list one
Ghost-job risk at First National Bank of America
high
17 stale, 0 reposted of 22 open
Hiring momentum
28 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-08

Measured from postings appearing on and disappearing from First National Bank of America's own greenhouse board since 2026-08-03. Full hiring picture for First National Bank of America.

About this role

As a Bilingual Mortgage Collector at First National Bank of America, you will assist customers with their mortgage accounts, focusing on those who are past due. Your role involves making and receiving calls, identifying challenges borrowers face, and offering solutions while maintaining positive relationships. You will also document account activities and collaborate with internal teams to ensure compliance and smooth servicing.

Our read on this posting2.6out of 5
benefits
5/5
freshness
1/5
career value
3/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of First National Bank of America as an employer.

What you need

  • Bilingual in English and Spanish and/or Portuguese
  • Strong communication and customer service skills
  • Ability to handle confidential information and multitask effectively

Nice to have

  • Previous experience in customer service, call center, or financial services

What you get

  • Competitive pay with performance incentives
  • Comprehensive training and career growth opportunities
  • Supportive team environment
  • Medical – Multiple plans to choose from including HSA and traditional
  • Dental – Premiums as low as $0.00
  • Vision – Low premium Plan

Worth weighing

  • Afternoon shift hours (12PM-9PM) may not suit all candidates
  • No specific salary mentioned
  • Full training provided, which may appeal to those new to the field

Summarised from First National Bank of America's posting. Read the full original.

Listed by First National Bank of America on their greenhouse job board, last confirmed open on 2026-10-08. PitchMeAI is not the employer.

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