PitchMeAI Jobs
Figma

Voice of the Customer Program Manager

Figma · San Francisco, CA • New York, NY • United States

Posted about 2 months ago

or apply directly on Figma's site. We never take the application ourselves.

Is this posting real?

This role has been open
66 days
Figma's roles stay open a median of 66 days
Reposted
No
Salary listed
No
0% of Figma's roles list one
Ghost-job risk at Figma
high
146 stale, 4 reposted of 158 open
Hiring momentum
217 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-08

Measured from postings appearing on and disappearing from Figma's own greenhouse board since 2026-08-03. Full hiring picture for Figma.

About this role

The Voice of the Customer Program Manager at Figma will lead the development and execution of a comprehensive VOC program, focusing on gathering insights from various customer-facing areas such as Support, Sales, and community feedback. This role involves prioritizing customer pain points, collaborating with cross-functional teams to advocate for customer needs, and utilizing AI to enhance reporting and insights delivery. The manager will also be responsible for monitoring customer sentiment and ensuring that actionable insights are communicated effectively across the organization.

Our read on this posting2.8out of 5
benefits
5/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Figma as an employer.

What you need

  • Experience building and running a VOC program, as a PM or Manager
  • Background in a customer-facing function (Support, Success, or Sales – Support preferred)
  • Demonstrated ownership mentality with a track record of identifying problems and driving solutions
  • Fluency in AI workflows and ability to build scalable processes quickly
  • Strong analytical and communication skills to translate data into compelling narratives and influence stakeholders

Nice to have

  • Previous experience with Figma products

What you get

  • Equity for employees
  • Health, dental, and vision coverage
  • Retirement benefits with company contributions
  • Parental leave and reproductive or family planning support
  • Mental health and wellness benefits
  • Paid time off including paid sick leave and holidays

Worth weighing

  • No specific salary listed, but a range is provided
  • Role involves significant cross-functional collaboration which may require strong interpersonal skills
  • Candidates must keep cameras on during video interviews and attend in-person onboarding
  • Application limits may restrict candidates from applying to multiple roles simultaneously

Summarised from Figma's posting. Read the full original.

Listed by Figma on their greenhouse job board, last confirmed open on 2026-10-08. PitchMeAI is not the employer.

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