or apply directly on Fictiv's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 14 days Fictiv's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- Yes 40% of Fictiv's roles list one
- Ghost-job risk at Fictiv
- high 54 stale, 0 reposted of 91 open
- Hiring momentum
- 143 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Fictiv's own greenhouse board since 2026-08-03. Full hiring picture for Fictiv.
About this role
The Voice of the Customer (VOC) Coordinator at MISUMI Americas is responsible for managing customer feedback through surveys, ensuring that all responses are addressed and categorized. This role involves collaborating with various departments to analyze customer pain points, conducting follow-ups with customers, and reporting on customer experience data to drive improvements. The VOC Coordinator acts as the advocate for customer insights within the organization, aiming to enhance customer loyalty and support business growth.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Fictiv as an employer.
What you need
- Bachelor's degree in Data Analytics, Business, Communications, or a related field — or equivalent practical experience
- Strong analytical mindset with the ability to draw meaningful conclusions from both structured data and unstructured text
- Excellent written and verbal communication skills; comfortable engaging directly with customers and with senior internal stakeholders
- Demonstrated ability to manage multiple workstreams, prioritize effectively, and follow through to resolution
- Proficiency with Microsoft Excel (pivot tables, data cleaning, formulas, and chart creation)
- Collaborative working style with a track record of building productive relationships across departments
Nice to have
- Hands-on experience with Qualtrics (survey design, ticketing workflows, dashboard & dataset configuration, or XM administration)
- Familiarity with Sigma or a comparable business intelligence / data visualization tool
- Prior experience working within a ticketing or case-management system (e.g., Zendesk, Salesforce Service Cloud, Jira)
- Background in B2B manufacturing a plus
- Background in customer experience, customer service, or a VOC/NPS program
Worth weighing
- No specific mention of remote work options
- The role involves significant customer interaction, which may not suit all candidates
- Compensation range is provided, but no additional benefits or perks are listed
Summarised from Fictiv's posting. Read the full original.
Listed by Fictiv on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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