or apply directly on Fictiv's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 28 days Fictiv's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 40% of Fictiv's roles list one
- Ghost-job risk at Fictiv
- high 54 stale, 0 reposted of 91 open
- Hiring momentum
- 143 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Fictiv's own greenhouse board since 2026-08-03. Full hiring picture for Fictiv.
About this role
The Customer Care Supervisor at MISUMI Americas is responsible for managing the daily operations of the Customer Care team, ensuring that team KPIs are met and customer needs are exceeded. This role involves supervising a team of Customer Care Specialists, providing guidance, coaching, and performance evaluations while collaborating with cross-functional teams to enhance customer service processes and policies.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Fictiv as an employer.
What you need
- B.S. degree in Business Administration, commerce, engineering or a related field
- 8 years or more of experience in customer service, order management or similar environment
- 3 years or more experience leading or supervising a team of Customer service representatives or similar roles
- Proficient in CRM, ERP, Case Management systems, MS Office applications (Outlook, Word, PowerPoint and Excel), Data reporting & visualization tool (Power BI, Tableau, Sigma)
- Outstanding problem-solving and critical-thinking skills
- Exceptional leadership and organizational abilities
Worth weighing
- Work hours are aligned with US Pacific business hours, requiring night shifts in IST
- The role involves managing a team and requires strong leadership skills
- No specific salary or benefits are mentioned in the posting
Summarised from Fictiv's posting. Read the full original.
Listed by Fictiv on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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