Senior Director / Vice President, Customer Support
Elation Health · US - Remote
Posted 19 days ago · $180,000-250,000
or apply directly on Elation Health's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 19 days Elation Health's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- Yes 94% of Elation Health's roles list one
- Ghost-job risk at Elation Health
- high 12 stale, 0 reposted of 18 open
- Hiring momentum
- 21 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Elation Health's own greenhouse board since 2026-08-03. Full hiring picture for Elation Health.
About this role
The Senior Director / VP of Customer Support will lead the customer support organization at Elation, focusing on enhancing service quality and operational excellence. This role involves building a technically-oriented support team, establishing effective systems for case resolution, and collaborating with Product and Engineering to influence product improvements based on customer insights. The position emphasizes a strategic approach to customer service as a key driver of product excellence.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Elation Health as an employer.
What you need
- 7+ years building or scaling technical support/TSE organizations or 5+ years in consumer product services at software or SaaS companies
- Proven track record running functions against hard SLAs and systematically improving them
- Deep people management experience with strong team-building and culture development
- Experience building or redesigning support career ladders and leveling frameworks
- Technically credible with the ability to assess technical problem-solving quality
- Systems thinker with experience optimizing workflows and operational models
Nice to have
- Lean Six Sigma or Process Engineering experience
What you get
- Salary range: $180,000-250,000
Worth weighing
- The role requires a strong technical background and experience in building support teams, which may be challenging for candidates without such experience.
- The emphasis on AI-assisted case resolution suggests a focus on technology that may require ongoing adaptation to new tools and processes.
Summarised from Elation Health's posting. Read the full original.
Listed by Elation Health on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at Elation Health
- Manager, Customer SupportCanada - Remote
- Senior Director / Vice President, Customer SupportCanada - Remote
- Engineering ManagerUS, Canada, OR New Zealand - Remote
- Staff Product DesignerUS or Canada - Remote