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Elation Health

Technical Support Specialist

Elation Health · Canada - Remote

Posted about 2 months ago · $52,500 - 75,000

or apply directly on Elation Health's site. We never take the application ourselves.

Is this posting real?

This role has been open
66 days
Elation Health's roles stay open a median of 66 days
Reposted
No
Salary listed
Yes
95% of Elation Health's roles list one
Ghost-job risk at Elation Health
high
13 stale, 0 reposted of 20 open
Hiring momentum
23 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-08

Measured from postings appearing on and disappearing from Elation Health's own greenhouse board since 2026-08-03. Full hiring picture for Elation Health.

About this role

As a Technical Support Specialist at Elation, you'll focus on enhancing customer support by leveraging AI to handle routine tasks and improving the overall customer experience. Your role will involve using judgment to resolve complex cases, configuring AI systems, and synthesizing insights that influence product development. You'll also mentor associates and drive initiatives that reduce case volume by preventing issues before they arise.

Our read on this posting3.0out of 5
benefits
1/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Elation Health as an employer.

What you need

  • 0-4+ years of relevant experience in Support, Implementation, CS Ops, embedded data analyst, or AI/automation tinkerer in any field
  • A concrete portfolio of things you've built or shipped: prompt-engineered systems, dashboards, automations — with evidence of outcomes
  • Strong customer-facing communication and trust-building skills
  • Pattern recognition and synthesis muscle
  • AI-native default with a desire to learn how to configure and supervise AI systems
  • High ownership over customer outcomes

What you get

  • Salary range: $52,500 - 75,000 CAD

Worth weighing

  • Role involves significant focus on AI and automation, which may require adaptability to new technologies
  • Emphasis on judgment and creativity over traditional ticket-closing metrics may not suit all support professionals
  • No specific mention of traditional support metrics or KPIs, which may differ from typical support roles

Summarised from Elation Health's posting. Read the full original.

Listed by Elation Health on their greenhouse job board, last confirmed open on 2026-10-08. PitchMeAI is not the employer.

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