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EBANX

Senior Incident Management Analyst

EBANX · Curitiba

Posted about a month ago

or apply directly on EBANX's site. We never take the application ourselves.

Is this posting real?

This role has been open
30 days
EBANX's roles stay open a median of 45 days
Reposted
No
Salary listed
No
0% of EBANX's roles list one
Ghost-job risk at EBANX
high
20 stale, 0 reposted of 34 open
Hiring momentum
57 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from EBANX's own greenhouse board since 2026-08-03. Full hiring picture for EBANX.

About this role

As a Senior Incident Management Analyst at EBANX, you will lead the management of critical incidents, ensuring effective coordination among technical teams and clear communication with stakeholders. Your role involves assessing and prioritizing incidents, managing escalations, and driving decisions during high-severity situations to maintain business continuity. You will also contribute to process improvements and mentor junior analysts, fostering a culture of operational excellence within the team.

Our read on this posting3.4out of 5
benefits
4/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of EBANX as an employer.

What you need

  • Solid experience in Incident Management within critical and high-availability environments such as payments or technology
  • Proven ability to coordinate complex incidents and make decisions under pressure
  • Experience managing technical and executive escalations and engaging stakeholders across different teams
  • Excellent verbal and written communication skills
  • Hands-on experience working with SLAs, operational KPIs, and incident management metrics
  • Practical knowledge of incident management and governance frameworks such as ITIL or similar

Nice to have

  • Certifications such as ITIL, COBIT, ISO 20000, or similar
  • Previous experience in payments, fintechs, financial services, or large-scale digital platforms
  • Experience with monitoring, observability, alerting, and incident management tools
  • Experience leading structured Root Cause Analyses (RCAs) and developing corrective and preventive action plans
  • Previous experience acting as a technical reference, mentor, or informal leader within operational or technology teams

What you get

  • Performance Bonus: Annual bonus program based on company results
  • Meal Allowance: Monthly allowance to support your meals
  • EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs
  • EBANX Skills: Dedicated budget for courses, certifications, and workshops
  • Language Classes: Language classes to support personal and professional development
  • Health & Well-being: Medical and dental plans with extensive coverage

Worth weighing

  • No salary listed
  • Role involves high-pressure decision-making and coordination across multiple teams
  • Experience in critical environments is a must, which may limit candidates from other backgrounds

Summarised from EBANX's posting. Read the full original.

Listed by EBANX on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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