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Dropbox

Renewals Strategy Principal Program Manager

Dropbox · Remote - US: Select locations

Posted 27 days ago

or apply directly on Dropbox's site. We never take the application ourselves.

Is this posting real?

This role has been open
27 days
Dropbox's roles stay open a median of 30 days
Reposted
No
Salary listed
No
0% of Dropbox's roles list one
Ghost-job risk at Dropbox
moderate
12 stale, 0 reposted of 45 open
Hiring momentum
72 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Dropbox's own greenhouse board since 2026-08-03. Full hiring picture for Dropbox.

About this role

The Renewals Strategy Principal Program Manager at Dropbox will lead the development and execution of strategies aimed at improving customer retention and recurring revenue. This role involves collaborating with various departments to create scalable programs, enhance customer engagement, and leverage data and technology for operational excellence. The position is focused on building capabilities that support a significant renewal business and shaping the long-term customer lifecycle strategy.

Our read on this posting2.8out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Dropbox as an employer.

What you need

  • 10+ years of experience in SaaS strategy, renewals, customer lifecycle management, customer success, revenue operations, or commercial operations
  • Experience designing, building, or scaling renewal, retention, or recurring revenue programs within a B2B SaaS environment
  • Deep expertise in renewal strategy, forecasting, customer retention, and recurring revenue operations
  • Experience building scalable operating models, processes, playbooks, governance, or customer programs that improved business performance
  • Experience leading new initiatives or organizational transformations from concept through operational execution
  • Proven ability to lead complex cross-functional programs and influence senior stakeholders without direct authority

Nice to have

  • Experience working within or alongside Customer Success organizations
  • Experience supporting multi-product SaaS portfolios
  • Experience implementing renewal and retention playbooks or lifecycle revenue frameworks
  • Exposure to evolving SaaS pricing models such as usage-based or hybrid pricing

Worth weighing

  • No salary listed for US Zone 1
  • Role involves significant cross-functional collaboration and influence without direct authority, which may require strong interpersonal skills
  • Focus on building capabilities in a potentially ambiguous environment may appeal to candidates who thrive in such settings

Summarised from Dropbox's posting. Read the full original.

Listed by Dropbox on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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