PitchMeAI Jobs
Dropbox

Program Manager, Customers

Dropbox · Remote - US: Select locations

Posted about 2 months ago

or apply directly on Dropbox's site. We never take the application ourselves.

Is this posting real?

This role has been open
49 days
Dropbox's roles stay open a median of 67 days
Reposted
No
Salary listed
No
0% of Dropbox's roles list one
Ghost-job risk at Dropbox
high
45 stale, 0 reposted of 45 open
Hiring momentum
72 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-24

Measured from postings appearing on and disappearing from Dropbox's own greenhouse board since 2026-08-03. Full hiring picture for Dropbox.

About this role

The Program Manager, Customers at Dropbox will focus on creating and managing customer programs that connect product development and go-to-market efforts. This role involves planning, recruiting, launching, and measuring customer engagement initiatives, with an emphasis on testing pre-product-market fit (PMF) products and integrating customer feedback into product decisions. The position requires collaboration across multiple teams to ensure a strong customer experience and effective program execution.

Our read on this posting2.6out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Dropbox as an employer.

What you need

  • 8+ years of program management, operations, customer research operations, product operations, go-to-market operations, or a related field
  • Demonstrated ability to take an ambiguous customer-facing initiative from planning through execution, measurement, closeout, and handoff
  • Experience coordinating multiple teams with different goals, dependencies, and decision rights
  • Strong operating discipline: able to create practical processes, readiness criteria, documentation, reporting rhythms, and repeatable playbooks
  • Experience working directly with customers or customer-facing teams
  • Strong written and verbal communication skills

Nice to have

  • Experience with pre-PMF product testing, beta or Design Partner programs, Customer Advisory Boards, Voice of Customer, user research operations, or customer advocacy programs
  • Experience embedding customer feedback or testing into product-launch processes
  • Experience building a program that scales across products, customer segments, or launch types
  • Experience in a SaaS, collaboration, productivity, platform, or enterprise software environment
  • Familiarity with customer insight systems, feedback taxonomies, program dashboards, or tools used to track participant health and product signal

Worth weighing

  • No specific information on benefits or perks listed
  • The role is execution-focused but broad in scope, which may require adaptability to changing priorities
  • The position involves substantial cross-functional collaboration, which may be challenging for some candidates

Summarised from Dropbox's posting. Read the full original.

Listed by Dropbox on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.

More roles at Dropbox

All 45 open roles at Dropbox →