or apply directly on Dropbox's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 12 days Dropbox's roles stay open a median of 30 days
- Reposted
- No
- Salary listed
- No 0% of Dropbox's roles list one
- Ghost-job risk at Dropbox
- moderate 12 stale, 0 reposted of 45 open
- Hiring momentum
- 72 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Dropbox's own greenhouse board since 2026-08-03. Full hiring picture for Dropbox.
About this role
The Program Manager, Customers at Dropbox will focus on creating and managing customer programs that connect product development and go-to-market efforts. This role involves planning, recruiting, launching, and measuring customer engagement initiatives, with an emphasis on testing pre-product-market fit (PMF) products and integrating customer feedback into product decisions. The position requires collaboration across multiple teams to ensure a strong customer experience and effective program execution.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Dropbox as an employer.
What you need
- 8+ years of program management, operations, customer research operations, product operations, go-to-market operations, or a related field
- Demonstrated ability to take an ambiguous customer-facing initiative from planning through execution, measurement, closeout, and handoff
- Experience coordinating multiple teams with different goals, dependencies, and decision rights
- Strong operating discipline: able to create practical processes, readiness criteria, documentation, reporting rhythms, and repeatable playbooks
- Experience working directly with customers or customer-facing teams
- Strong written and verbal communication skills
Nice to have
- Experience with pre-PMF product testing, beta or Design Partner programs, Customer Advisory Boards, Voice of Customer, user research operations, or customer advocacy programs
- Experience embedding customer feedback or testing into product-launch processes
- Experience building a program that scales across products, customer segments, or launch types
- Experience in a SaaS, collaboration, productivity, platform, or enterprise software environment
- Familiarity with customer insight systems, feedback taxonomies, program dashboards, or tools used to track participant health and product signal
Worth weighing
- No specific information on benefits or perks listed
- The role is execution-focused but broad in scope, which may require adaptability to changing priorities
- The position involves substantial cross-functional collaboration, which may be challenging for some candidates
Summarised from Dropbox's posting. Read the full original.
Listed by Dropbox on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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