or apply directly on Dropbox's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 12 days Dropbox's roles stay open a median of 30 days
- Reposted
- No
- Salary listed
- No 0% of Dropbox's roles list one
- Ghost-job risk at Dropbox
- moderate 12 stale, 0 reposted of 45 open
- Hiring momentum
- 72 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Dropbox's own greenhouse board since 2026-08-03. Full hiring picture for Dropbox.
About this role
The Program Manager, Customers at Dropbox will focus on creating and managing customer programs that connect the Engineering, Product, and Design (EPD) teams with Go-To-Market (GTM) initiatives. This role involves planning, recruiting, and executing customer engagement strategies, particularly for pre-product-market fit (PMF) testing, while ensuring a strong customer experience and clear communication across various teams. The position also includes responsibilities like managing the Customer Advisory Board and integrating customer feedback into product launch processes.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Dropbox as an employer.
What you need
- 8+ years of program management, operations, customer research operations, product operations, go-to-market operations, or a related field with experience delivering complex cross-functional programs
- Demonstrated ability to take an ambiguous customer-facing initiative from planning through execution, measurement, closeout, and handoff
- Experience coordinating multiple teams with different goals, dependencies, and decision rights while maintaining clear ownership and follow-through
- Strong operating discipline: able to create practical processes, readiness criteria, documentation, reporting rhythms, and repeatable playbooks
- Experience working directly with customers or customer-facing teams, including recruiting participants, managing engagement, gathering feedback, and protecting customer experience
- Strong written and verbal communication skills, including the ability to synthesize qualitative and quantitative inputs into clear recommendations and decisions
Nice to have
- Experience with pre-PMF product testing, beta or Design Partner programs, Customer Advisory Boards, Voice of Customer, user research operations, or customer advocacy programs
- Experience embedding customer feedback or testing into product-launch, launch-readiness, or product-operations processes
- Experience building a program that scales across products, customer segments, or launch types and then transitioning it to a durable functional owner
- Experience in a SaaS, collaboration, productivity, platform, or enterprise software environment
- Familiarity with customer insight systems, feedback taxonomies, program dashboards, or tools used to track participant health and product signal
Worth weighing
- No specific benefits or perks listed in the posting
- Role requires strong cross-functional collaboration, which may involve navigating complex team dynamics
- Focus on execution and scalability may imply a fast-paced work environment with high expectations for performance
Summarised from Dropbox's posting. Read the full original.
Listed by Dropbox on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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