Senior Manager, Performance Excellence
DoorDash USA · San Francisco, CA; New York, NY; Chicago, IL; Seattle, WA; Boston, MA
Posted 14 days ago
or apply directly on DoorDash USA's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 14 days DoorDash USA's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of DoorDash USA's roles list one
- Ghost-job risk at DoorDash USA
- low 0 stale, 8 reposted of 462 open
- Hiring momentum
- 682 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from DoorDash USA's own greenhouse board since 2026-08-03. Full hiring picture for DoorDash USA.
About this role
The Senior Manager, Performance Excellence will lead a small team focused on enhancing quality assurance programs in customer service at DoorDash. This role involves designing and evolving a conversational intelligence program, driving strategy for quality assurance, collaborating with cross-functional teams, and reporting on key business metrics to improve customer support experiences. The manager will also oversee automated QA metrics and manual QA efforts, ensuring best practices are implemented across the organization.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of DoorDash USA as an employer.
What you need
- Bachelor's degree or equivalent experience
- 5+ years team management
- 10+ years total experience
- Experience in program management, consulting, vendor management, and/or supplier management within a cross-functional customer support organization
- Experience driving large-scale AI implementations
- Experience in project/program management
Nice to have
- Experience in working with customer support vendors and QA vendors
What you get
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- wellness benefits
- commuter benefits match
- paid time off
- paid sick leave
Worth weighing
- No specific mention of the tech stack used for QA metrics
- Role involves managing a small team but also requires hands-on involvement
- Fast-paced environment may lead to ambiguity in tasks
Summarised from DoorDash USA's posting. Read the full original.
Listed by DoorDash USA on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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