or apply directly on DoorDash USA's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 8 days DoorDash USA's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of DoorDash USA's roles list one
- Ghost-job risk at DoorDash USA
- low 0 stale, 8 reposted of 462 open
- Hiring momentum
- 682 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from DoorDash USA's own greenhouse board since 2026-08-03. Full hiring picture for DoorDash USA.
About this role
The Senior Customer Success Manager at DoorDash will focus on managing a portfolio of high-value SMB customers, driving their success through strategic partnerships and tailored engagement. This role involves overseeing the entire customer lifecycle, from onboarding to renewal, while collaborating closely with Account Management to enhance customer experiences and identify growth opportunities. The position requires building strong relationships with key stakeholders and leveraging data to inform strategies that improve customer outcomes.
- benefits
- 5/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of DoorDash USA as an employer.
What you need
- 5+ years of experience in Customer Success, Account Management, or a similar customer-facing role
- Strong verbal and written communication skills
- Experience managing a portfolio of customers with varying levels of complexity
- Ability to build relationships with stakeholders and influence outcomes
- Data-driven mindset with the ability to interpret performance metrics
- Highly organized with the ability to manage multiple priorities and attention to detail
Nice to have
- Prior experience working in the hospitality or restaurant industry
What you get
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off and paid sick leave
- Medical, dental, and vision benefits
Worth weighing
- No specific salary listed for the role, only a range
- Role involves high-touch engagement, which may require significant time and effort
- Position may involve navigating complex customer needs and expectations
Summarised from DoorDash USA's posting. Read the full original.
Listed by DoorDash USA on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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