PitchMeAI Jobs
Donorbox

Support Trainer

Donorbox · United State - Remote

Posted 13 days ago

or apply directly on Donorbox's site. We never take the application ourselves.

Is this posting real?

This role has been open
13 days
Donorbox's roles stay open a median of 32 days
Reposted
No
Salary listed
No
40% of Donorbox's roles list one
Ghost-job risk at Donorbox
moderate
3 stale, 3 reposted of 10 open
Hiring momentum
14 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Donorbox's own greenhouse board since 2026-08-03. Full hiring picture for Donorbox.

About this role

The Support Trainer at Donorbox is responsible for delivering training to new hires and existing staff, ensuring they are well-equipped to support customers effectively. This role involves creating and maintaining training materials, conducting internal and customer training sessions, and collaborating with various teams to enhance the training process. The trainer will also manage the learning management system (LMS) and contribute to documentation efforts to support product launches.

Our read on this posting3.4out of 5
benefits
4/5
freshness
5/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Donorbox as an employer.

What you need

  • 2+ years of experience in Customer Support, Onboarding, Customer Success, or L&D within a SaaS environment
  • Strong public speaking, presentation, and webinar hosting abilities
  • Familiarity with CRM systems, LMS platforms (e.g., TalentLMS), and modern support ticketing software (e.g., Zendesk)
  • Excellent interpersonal skills with the ability to bridge communications across Support, Product, and Product Marketing teams
  • High attention to detail with proven ability to handle multiple training schedules, documentation tasks, and client support sessions simultaneously

What you get

  • Fully remote work from the comfort of your home
  • Generous time off policy of 21 days (birthday included), 8 designated/floating holidays, 2 paid volunteer days, and 5+ sick days (dependent on state)
  • Employer-sponsored health insurance plan through TriNet, including medical, dental, vision, and life
  • 401(k) retirement plan via TriNet's partner, Empower, with an employer match of up to 4%
  • Reimbursement package for home office expenses and professional development, up to $1.5k
  • Eligibility for employee equity plan (stock options)

Worth weighing

  • No specific mention of career advancement opportunities or professional development paths within the company
  • Salary range is provided but may not be negotiable based on company standards
  • Role involves significant responsibility for training and documentation, which may lead to high workload during product launches

Summarised from Donorbox's posting. Read the full original.

Listed by Donorbox on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

More roles at Donorbox

All 10 open roles at Donorbox →