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Donorbox

Customer Success Manager

Donorbox · US/Canada/Mexico - Remote

Posted 13 days ago

or apply directly on Donorbox's site. We never take the application ourselves.

Is this posting real?

This role has been open
13 days
Donorbox's roles stay open a median of 32 days
Reposted
No
Salary listed
No
40% of Donorbox's roles list one
Ghost-job risk at Donorbox
moderate
3 stale, 3 reposted of 10 open
Hiring momentum
14 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Donorbox's own greenhouse board since 2026-08-03. Full hiring picture for Donorbox.

About this role

The Customer Success Manager at Donorbox will engage with mid-tier customers and new CRM signups to enhance their experience and ensure they derive value from the platform. Responsibilities include conducting onboarding sessions, identifying upsell opportunities, fostering community engagement, and collaborating with various teams to improve customer relationships and product adoption. The role is pivotal in driving customer success and satisfaction within the Donorbox ecosystem.

Our read on this posting3.6out of 5
benefits
4/5
freshness
5/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Donorbox as an employer.

What you need

  • Bachelor’s degree or equivalent.
  • 1–3 years of experience in Customer Success or Account Management (preferably in SaaS or tech).
  • Strong communication skills with the ability to guide and educate customers effectively.
  • Excellent written and verbal communication skills; empathetic and customer-first approach.
  • Familiarity with CRM and customer success platforms (e.g., HubSpot, Intercom, Gainsight, etc.).
  • Ability to interpret customer data to identify trends, risks, and opportunities.

Nice to have

  • Experience working with nonprofit or fundraising organizations.
  • Background in customer engagement programs.
  • Experience hosting webinars, writing customer education content, or creating tutorials.
  • Familiarity with customer onboarding flows and product-led growth strategies.
  • Passion for helping mission-driven organizations succeed through technology.

What you get

  • Fully remote work from the comfort of your home
  • Generous time off policy of 21 days (birthday included), 8 designated/floating holidays, 2 paid volunteer days, and 5+ sick days (dependent on state)
  • Employer-sponsored health insurance plan through TriNet, including medical (United Healthcare), dental, vision, and life
  • 401(k) retirement plan via TriNet's partner, Empower, with an employer match of up to 4%
  • Reimbursement package for home office expenses and professional development, up to $1.5k
  • Eligibility for employee equity plan (stock options)

Worth weighing

  • Salary range provided is $50-70k USD annually + commission, which may vary based on experience.
  • The role requires a proactive and adaptable approach in a fast-paced remote environment, which may not suit everyone.
  • Experience in nonprofit or fundraising organizations is preferred but not mandatory, which may affect fit for some candidates.

Summarised from Donorbox's posting. Read the full original.

Listed by Donorbox on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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