Customer Support Specialist - Temporary
Donorbox · Latin America - Remote
Posted about a month ago · Previously reposted
or apply directly on Donorbox's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 44 days Donorbox's roles stay open a median of 8 days
- Reposted
- Yes taken down and listed again at least once
- Salary listed
- No 40% of Donorbox's roles list one
- Ghost-job risk at Donorbox
- low 0 stale, 2 reposted of 5 open
- Hiring momentum
- 10 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-24
Measured from postings appearing on and disappearing from Donorbox's own greenhouse board since 2026-08-03. Full hiring picture for Donorbox.
About this role
The Customer Support Specialist at Donorbox will be responsible for providing exceptional customer support by responding to email support tickets, investigating issues, and assisting with technical queries related to the Donorbox platform. This role involves maintaining the knowledge base, offering product guidance, and monitoring customer feedback to improve the overall customer experience.
- benefits
- 1/5
- freshness
- 5/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Donorbox as an employer.
What you need
- Experience with support ticketing software (Zendesk preferred)
- Excellent analytical and problem-solving skills
- Ability to explain complex ideas in a concise and simple way
- Excellent written and verbal English communication skills
- SaaS experience
What you get
- Fully remote based in Latin America
- Salary: $923.09 bi-weekly
Worth weighing
- Role is temporary
- Technical nature of the product may require a steep learning curve
- No mention of career advancement opportunities
Summarised from Donorbox's posting. Read the full original.
Listed by Donorbox on their greenhouse job board, last confirmed open on 2026-09-24. PitchMeAI is not the employer.
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