Technical Escalations Engineer 2 (Revenue and Cost Management) - US-East
Datadog · Boston, Massachusetts, USA; New York, New York, USA
Posted 13 days ago
or apply directly on Datadog's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 13 days Datadog's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Datadog's roles list one
- Ghost-job risk at Datadog
- low 0 stale, 32 reposted of 455 open
- Hiring momentum
- 589 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Datadog's own greenhouse board since 2026-08-03. Full hiring picture for Datadog.
About this role
As a Technical Escalations Engineer at Datadog, you will serve as a product expert, tackling complex technical challenges related to usage metering and cloud cost management. Your role involves collaborating with engineering and product teams, leading escalations on billing issues, and creating resources to enhance customer support. You will also mentor global teams and act as a customer advocate to influence product direction and improve service delivery.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Datadog as an employer.
What you need
- Deep technical expertise in usage metering and cloud cost management
- Experience leading escalations on billing anomalies and usage spikes
- Ability to collaborate with Product, Engineering, and Finance teams
- Strong analytical skills to communicate usage and cost impacts
- Familiarity with cloud billing models (AWS, Azure, GCP)
- Experience with APIs and product usage metrics
Nice to have
- Computer Science or Engineering degree
- Experience with Zendesk, Jira, Confluence, or similar software
- Familiarity with Datadog or similar observability platforms
What you get
- Product training
- Continuous career development and pathing opportunities
- Intra-departmental mentor and buddy program
- Inclusive company culture and Community Guilds
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Free global mental health benefit through Spring Health
Worth weighing
- No specific salary listed, but a range is provided ($85,000 - $113,000)
- Role involves significant customer interaction and technical problem-solving
- Fast-paced environment may require adaptability to change
Summarised from Datadog's posting. Read the full original.
Listed by Datadog on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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