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Coupang Internal

Senior Customer Service Quality Assurance Specialist

Coupang Internal · Taipei, Taiwan

Posted 15 days ago

or apply directly on Coupang Internal's site. We never take the application ourselves.

Is this posting real?

This role has been open
15 days
Coupang Internal's roles stay open a median of 42 days
Reposted
No
Salary listed
No
0% of Coupang Internal's roles list one
Ghost-job risk at Coupang Internal
low
0 stale, 8 reposted of 468 open
Hiring momentum
741 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Coupang Internal's own greenhouse board since 2026-08-03. Full hiring picture for Coupang Internal.

About this role

The Senior Customer Service Quality Assurance Specialist at Coupang will focus on improving customer service quality in Taiwan through audits, learning development, and knowledge management. The role involves analyzing customer service data to identify trends and root causes, implementing actionable improvement plans, and collaborating with various departments to enhance service delivery. The specialist will also manage multiple projects and ensure that quality improvement initiatives align with the fast-paced e-commerce environment.

Our read on this posting2.8out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Coupang Internal as an employer.

What you need

  • 5+ years of experience in learning and development, quality assurance, or knowledge management, with at least 2 years in strategic planning, project leadership, or team management
  • Experience in e-commerce or BPO customer service operations, understanding quality management needs in high transaction and fast-changing environments
  • Familiarity with customer ticketing systems and workflows, such as Zendesk, and ability to analyze ticket data for improvement tracking
  • Proficiency in Excel to independently create dashboards, pivot analyses, trend reports, and other analytical tools
  • Strong analytical, problem-solving, and project management skills, with the ability to define KPIs and manage multiple projects simultaneously
  • Excellent communication, influence, and cross-department collaboration skills, able to work with stakeholders at various levels

Nice to have

  • Practical experience with Power BI, Tableau, or other data visualization tools to create decision-useful management dashboards
  • Experience in designing and implementing customer quality frameworks, quality calibration, root cause analysis, and improvement action management
  • Led end-to-end improvement projects across customer service operations, product, technology, logistics, or delivery teams
  • Experience managing BPO quality performance, vendor governance, or outsourced customer service partnerships
  • Familiarity with e-commerce, instant retail, last-mile delivery, or cross-border e-commerce services and related customer journeys

Worth weighing

  • No salary listed
  • The role requires managing multiple projects in a fast-paced environment, which may lead to high stress
  • Candidates must be flexible with working hours, including weekends and holidays, which may not suit everyone

Summarised from Coupang Internal's posting. Read the full original.

Listed by Coupang Internal on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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