Program Management Specialist [L4] (Handyman Operation)
Coupang Internal · Seoul, South Korea
Posted 28 days ago
or apply directly on Coupang Internal's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 28 days Coupang Internal's roles stay open a median of 42 days
- Reposted
- No
- Salary listed
- No 0% of Coupang Internal's roles list one
- Ghost-job risk at Coupang Internal
- low 0 stale, 8 reposted of 468 open
- Hiring momentum
- 741 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Coupang Internal's own greenhouse board since 2026-08-03. Full hiring picture for Coupang Internal.
About this role
The Program Management Specialist for Handyman Operations at Coupang is responsible for developing and executing strategies for the CS Handyman Troubleshooting service. This role involves analyzing customer inquiries and feedback to identify service improvement opportunities, managing consultation KPIs, and enhancing customer experience through collaboration with various departments.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Coupang Internal as an employer.
What you need
- Bachelor's degree or higher and at least 2 years of relevant experience
- or high school diploma and at least 5 years of experience in customer service, service operations, operational planning, or customer experience.
Nice to have
- Experience in data-driven operations and KPI management
- Experience in VOC analysis and service improvement activities
- Strong problem-solving and process improvement skills
- Excellent collaboration and communication skills with various stakeholders
- Experience in project planning and operations
Worth weighing
- This position is exclusively for internal employees, which may limit external applicants.
- The job posting does not specify salary or benefits details.
- The role involves a probation period of 12 weeks, which may be extended based on business needs.
Summarised from Coupang Internal's posting. Read the full original.
Listed by Coupang Internal on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at Coupang Internal
- Principal, Program ManagementTaipei, Taiwan
- Principal, Compliance for Medical Devices [L6-I~L6-II] (Product Compliance)Seoul, South Korea
- Account Management [L5 ~ L6-I] (RG SL NSA)Seoul, South Korea
- [Coupang] Program Manager (GTM Strategy&Operations for New Ad Products)Seoul, South Korea
- Principal, EHS Compliance (Construction Safety)Taipei, Taiwan
- Manager, Inventory Planning and ManagementTaipei, Taiwan
- Operations Excellence Specialist (Hub Operations Management)Taoyuan, Taiwan
- Recruiting CoordinatorTaipei, Taiwan