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Coupang Internal

Manager, Global Security Operations Center – Taiwan

Coupang Internal · Taoyuan, Taiwan

Posted 12 days ago

or apply directly on Coupang Internal's site. We never take the application ourselves.

Is this posting real?

This role has been open
12 days
Coupang Internal's roles stay open a median of 42 days
Reposted
No
Salary listed
No
0% of Coupang Internal's roles list one
Ghost-job risk at Coupang Internal
low
0 stale, 8 reposted of 468 open
Hiring momentum
741 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Coupang Internal's own greenhouse board since 2026-08-03. Full hiring picture for Coupang Internal.

About this role

The Manager of the Global Security Operations Center (GSOC) in Taiwan will oversee daily operations, including staffing, scheduling, incident reporting, and case management. This role involves collaboration with teams in Taiwan and Korea, ensuring operational discipline, improving reporting quality, and supporting business continuity efforts. The manager will also establish and optimize standard operating procedures (SOPs) and enhance team readiness through training.

Our read on this posting2.8out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Coupang Internal as an employer.

What you need

  • Experience managing daily operations in a shift-based operations center, control room, customer service operations center, or other real-time operational teams.
  • Experience in personnel management, work allocation, scheduling coverage, shift handovers, and adjusting for unexpected absences.
  • Experience in incident classification, information verification, reporting, escalation, case documentation, and closure tracking.
  • Experience in establishing, maintaining, or optimizing SOPs, work instructions, contingency manuals, or checklists.
  • Ability to conduct real-time case verification, information clarification, and error correction in English.
  • Ability to absorb information in unfamiliar processes and organizational environments, execute procedures, accept feedback, and maintain stable delivery.

Nice to have

  • Experience with Security Vendors, Physical Security Vendors, GSOC Vendors, or in corporate security operations environments.
  • Experience in technology industry control rooms, Security Control Rooms, Command Centers, or other operations centers involving continuous monitoring, alarm handling, shift handovers, and escalation mechanisms.
  • Experience in case reviews, report quality checks, operational audits, site assessments, or improvement tracking.
  • Experience in Business Continuity, crisis management, emergency response drills, service recovery, or Operational Resilience collaboration.
  • Experience in training new employees, on-the-job guidance, drill design, knowledge standardization, or training effectiveness tracking.

Worth weighing

  • No salary listed.
  • The role requires working in a rotating schedule, which may include weekends.
  • The job involves collaboration with teams in Korea, which may require proficiency in English for real-time communication.

Summarised from Coupang Internal's posting. Read the full original.

Listed by Coupang Internal on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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