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Coupang Internal

資深客服經理 Customer Service Senior Manager (TW Counie Operations)

Coupang Internal · Taipei, Taiwan

Posted 16 days ago

or apply directly on Coupang Internal's site. We never take the application ourselves.

Is this posting real?

This role has been open
16 days
Coupang Internal's roles stay open a median of 42 days
Reposted
No
Salary listed
No
0% of Coupang Internal's roles list one
Ghost-job risk at Coupang Internal
low
0 stale, 8 reposted of 468 open
Hiring momentum
741 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Coupang Internal's own greenhouse board since 2026-08-03. Full hiring picture for Coupang Internal.

About this role

The Customer Service Senior Manager at Coupang will lead customer service operations with a focus on customer-centric strategies and operational optimization. This role involves analyzing performance metrics, driving cross-departmental improvements, and establishing long-term operational frameworks to enhance customer experience and organizational efficiency. The position requires strong project leadership skills and the ability to influence stakeholders at various levels.

Our read on this posting2.6out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Coupang Internal as an employer.

What you need

  • Strategic thinking beyond daily operations
  • Ability to establish scalable operational processes and improvement frameworks
  • Capability to lead new projects from planning to execution
  • Use of data and customer insights to influence operational direction
  • Balance customer experience, operational efficiency, and business impact
  • Effective influence on cross-department stakeholders and supervisors at different levels

Nice to have

  • Experience leading customer service operations or large customer support organizations
  • Strong operational analysis and project management skills
  • Experience managing managerial-level supervisors and driving cross-departmental projects
  • Ability to use operational data and customer insights to drive customer-centric improvement plans
  • Intermediate or higher English proficiency

Worth weighing

  • No salary listed
  • Vague details on specific projects or technologies
  • Recruitment process may vary and is subject to change
  • Job posting may close early if positions are filled

Summarised from Coupang Internal's posting. Read the full original.

Listed by Coupang Internal on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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