or apply directly on Coupang Internal's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 15 days Coupang Internal's roles stay open a median of 42 days
- Reposted
- No
- Salary listed
- No 0% of Coupang Internal's roles list one
- Ghost-job risk at Coupang Internal
- low 0 stale, 8 reposted of 468 open
- Hiring momentum
- 741 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Coupang Internal's own greenhouse board since 2026-08-03. Full hiring picture for Coupang Internal.
About this role
The Customer Service Operations Manager will oversee and nurture the customer service team, ensuring stable operations and continuous improvement. Responsibilities include managing team performance metrics, addressing escalated issues, coordinating with different teams, and proactively identifying operational inefficiencies. The role requires effective leadership and the ability to adapt to a fast-paced environment while maintaining high service standards.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Coupang Internal as an employer.
What you need
- Experience as a senior customer service team leader or customer service manager
- Management experience
- Strong operational management and communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Willingness to work in shifts
Nice to have
- Basic English proficiency
Worth weighing
- Position requires shift work including early, late, and night shifts
- Home office arrangement possible with stable internet and quiet environment
- No salary or specific benefits listed in the posting
Summarised from Coupang Internal's posting. Read the full original.
Listed by Coupang Internal on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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