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Coupang Internal

Customer Service Manager(TW Contact Center Operations)

Coupang Internal · Taipei, Taiwan

Posted 14 days ago

or apply directly on Coupang Internal's site. We never take the application ourselves.

Is this posting real?

This role has been open
14 days
Coupang Internal's roles stay open a median of 42 days
Reposted
No
Salary listed
No
0% of Coupang Internal's roles list one
Ghost-job risk at Coupang Internal
low
0 stale, 8 reposted of 468 open
Hiring momentum
741 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Coupang Internal's own greenhouse board since 2026-08-03. Full hiring picture for Coupang Internal.

About this role

As a Customer Service Manager at Coupang, you will oversee the outsourced contact center operations, ensuring effective seller support. Your responsibilities include designing and optimizing service procedures, monitoring performance metrics, and collaborating with various internal teams to enhance support processes. You will also analyze seller feedback and operational data to drive improvements and support the implementation of new tools and services.

Our read on this posting2.6out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Coupang Internal as an employer.

What you need

  • Bachelor’s degree or above
  • 5+ years of experience in customer service or operations
  • At least 3 years managing outsourced vendor teams
  • Solid understanding of B2B platform operations and merchant service requirements
  • Strong command of key contact center metrics (SLA, CSAT, QA, etc.)
  • Ability to create and interpret performance dashboards

Nice to have

  • Experience in e-commerce, SaaS, marketplace platforms, or supply chain tech
  • Background in contact center setup, process reengineering, or automation projects
  • Certifications such as PMP, COPC, Six Sigma, or ITIL are a strong plus

Worth weighing

  • No salary listed
  • Recruitment process may vary and could change due to scheduling
  • Job posting may close early if all openings are filled
  • Coupang reserves the right to rescind offers based on false information in applications

Summarised from Coupang Internal's posting. Read the full original.

Listed by Coupang Internal on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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