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Coupang Internal

CS Learning & Development Associate (Quality Assurance)

Coupang Internal · Taipei, Taiwan

Posted 16 days ago

or apply directly on Coupang Internal's site. We never take the application ourselves.

Is this posting real?

This role has been open
16 days
Coupang Internal's roles stay open a median of 42 days
Reposted
No
Salary listed
No
0% of Coupang Internal's roles list one
Ghost-job risk at Coupang Internal
low
0 stale, 8 reposted of 468 open
Hiring momentum
741 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Coupang Internal's own greenhouse board since 2026-08-03. Full hiring picture for Coupang Internal.

About this role

The CS Learning & Development Associate (Quality Assurance) role at Coupang involves developing training programs, monitoring service quality, and optimizing the knowledge base to ensure the customer service team is well-equipped with the necessary skills and resources. The position includes executing onboarding training, updating training materials, managing knowledge management systems, and conducting quality monitoring across multiple channels.

Our read on this posting2.4out of 5
benefits
1/5
freshness
4/5
career value
3/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Coupang Internal as an employer.

What you need

  • At least 1 year of experience in training, quality management, or knowledge management.
  • Experience in e-commerce platforms or outsourced customer service environments is preferred.
  • Familiarity with ticketing systems such as Zendesk.
  • Strong communication, coordination, and teamwork skills.
  • Strong problem-solving abilities and logical critical thinking.
  • Proficient in basic data analysis using Excel and identifying performance trends.

Nice to have

  • Familiarity with Power BI, Google Workspace, or other knowledge management tools.

Worth weighing

  • The position requires working on a shift basis, including weekends and public holidays, with hours adjusted based on operational needs.
  • No salary or specific benefits are mentioned in the posting.
  • The recruitment process may vary based on the specific job and can change due to scheduling or other circumstances.

Summarised from Coupang Internal's posting. Read the full original.

Listed by Coupang Internal on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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