Complaint Experince Management Sr.Specialist [L5] (TW Complaint Experience Management)
Coupang Internal · Taipei, Taiwan
Posted 14 days ago
or apply directly on Coupang Internal's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 14 days Coupang Internal's roles stay open a median of 42 days
- Reposted
- No
- Salary listed
- No 0% of Coupang Internal's roles list one
- Ghost-job risk at Coupang Internal
- low 0 stale, 8 reposted of 468 open
- Hiring momentum
- 741 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Coupang Internal's own greenhouse board since 2026-08-03. Full hiring picture for Coupang Internal.
About this role
As a Senior Complaint Experience Management Specialist at Coupang, you will lead the strategy for managing customer complaints and escalations in Taiwan. Your role involves analyzing customer experience metrics, representing the company in consumer protection meetings, and collaborating with various departments to enhance customer satisfaction and trust in the brand.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Coupang Internal as an employer.
What you need
- Bachelor’s degree in business, marketing, or a related field
- 5+ years of experience in customer experience management, customer service, or customer success
- Strong understanding of customer journey mapping and CX measurement tools including NPS, CSAT, and DSAT
- Ability to independently analyze data and translate insights into actionable recommendations
- Strong communication and cross-functional collaboration skills
Nice to have
- Master’s degree in a related field
- Experience handling complex complaints, escalations, or consumer protection cases
- Experience working in e-commerce, logistics, or high-growth environments
- Proficiency in written and spoken Mandarin with working proficiency in English
Worth weighing
- No salary or benefits listed
- Role involves handling complex customer complaints which may be stressful
- Cross-functional collaboration is essential, indicating a need for strong interpersonal skills
Summarised from Coupang Internal's posting. Read the full original.
Listed by Coupang Internal on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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