[CES] Senior Customer Service Specialist [L5] (Merchant Support)
Coupang Internal · South Korea
Posted 14 days ago
or apply directly on Coupang Internal's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 14 days Coupang Internal's roles stay open a median of 42 days
- Reposted
- No
- Salary listed
- No 0% of Coupang Internal's roles list one
- Ghost-job risk at Coupang Internal
- low 0 stale, 8 reposted of 468 open
- Hiring momentum
- 741 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Coupang Internal's own greenhouse board since 2026-08-03. Full hiring picture for Coupang Internal.
About this role
The Senior Customer Service Specialist role in the Merchant Support team at Coupang Eats Services focuses on ensuring that partnered stores operate smoothly and provide consistent service quality to customers. Responsibilities include overseeing loss compensation operations, validating automated compensation systems, establishing operational policies to reduce costs, analyzing data-driven operational issues, and collaborating with various departments on projects.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Coupang Internal as an employer.
What you need
- Experience in settlement, compensation, operations management, or related fields
- Ability to extract and analyze data for operational decision-making
- Strong Excel skills and data-driven problem-solving capabilities
- Experience leading operational process improvements or efficiency projects
- Ability to collaborate with various stakeholders and manage complex issues
Nice to have
- Experience with settlement automation, process improvement, or system development projects
- Experience in large-scale B2C service operations in commerce, platforms, delivery, or fintech
- Experience in establishing or enhancing operational policies, review criteria, or SOPs
- Experience leading PM or cross-functional projects
- Ability to communicate in Japanese
Worth weighing
- This position is exclusively for internal employees, which may limit external candidates.
- No salary or specific benefits are mentioned in the posting.
- The role may involve complex stakeholder management, which could be challenging for some candidates.
Summarised from Coupang Internal's posting. Read the full original.
Listed by Coupang Internal on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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