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CookUnity

Customer Experience Assistant Manager

CookUnity · Buenos Aires, Buenos Aires, Argentina

Posted 29 days ago

or apply directly on CookUnity's site. We never take the application ourselves.

Is this posting real?

This role has been open
29 days
CookUnity's roles stay open a median of 45 days
Reposted
No
Salary listed
No
3% of CookUnity's roles list one
Ghost-job risk at CookUnity
high
128 stale, 3 reposted of 166 open
Hiring momentum
186 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from CookUnity's own greenhouse board since 2026-08-03. Full hiring picture for CookUnity.

About this role

As the Customer Experience Assistant Manager at CookUnity, you will oversee a team of supervisors and manage daily operations to ensure high standards of customer service. Your role includes workforce management, performance evaluations, and implementing strategies to meet key performance indicators (KPIs) such as SLAs and customer satisfaction scores. You will also analyze data to forecast staffing needs and support the team during peak demand periods.

Our read on this posting3.6out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of CookUnity as an employer.

What you need

  • Outstanding level of English (oral and written) and effective communication skills
  • At least 5+ years of experience in customer support management
  • Proven track record of meeting and exceeding KPIs such as SLAs, CSAT, and retention
  • Experience managing a team and developing talent
  • Experience with Performance Improvement Plans (PIPs)
  • Strong data analysis skills, including proficiency in spreadsheets and experience with Tableau

Nice to have

  • Strong analytical skills and experience in forecasting and scheduling
  • Positive attitude and great people skills
  • Very organized and able to manage multiple priorities
  • Experience with tracking and reporting metrics
  • Knowledge of nutritional information and fine dining

What you get

  • Get paid in USD
  • Work remotely
  • 15 days of vacation each year from the start date
  • Monthly healthcare stipend
  • 4-week paid sabbatical after 5 years
  • Paid Family leave

Worth weighing

  • Schedule may include evenings, weekends, or holidays
  • Role requires availability to supervise one weekend per month
  • Position is mainly remote but requires occasional office attendance
  • Tentative starting date is in the future (October 12, 2026)

Summarised from CookUnity's posting. Read the full original.

Listed by CookUnity on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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