or apply directly on CookUnity's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 29 days CookUnity's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 3% of CookUnity's roles list one
- Ghost-job risk at CookUnity
- high 128 stale, 3 reposted of 166 open
- Hiring momentum
- 186 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from CookUnity's own greenhouse board since 2026-08-03. Full hiring picture for CookUnity.
About this role
As a Customer Experience Real Time Analyst at CookUnity, you will manage real-time data to support frontline teams and ensure service level agreements are met. Your responsibilities include monitoring operational metrics, adjusting resource allocation, and collaborating with leadership to maintain performance targets. The role requires analytical skills and the ability to thrive in a fast-paced environment, with training provided for those new to workforce management.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of CookUnity as an employer.
What you need
- Understanding of customer support or contact center operational metrics, including service level, average speed of answer, occupancy, adherence, average handle time, abandonment, and backlog.
- Proficiency in Excel or Google Sheets, including filtering, pivot tables, lookup functions, conditional formulas, and data formatting.
- Ability to interpret live operational metrics and make logical, timely decisions.
- Strong attention to detail and the ability to manage multiple priorities.
- Clear written and verbal communication skills.
- Ability to escalate issues appropriately and communicate with stakeholders at different levels.
Nice to have
- Familiarity with Zendesk, Slack, Google Sheets, or similar operational tools.
- Experience with Workforce Management platforms such as NICE IEX, Verint, Calabrio, or similar systems.
- Experience using Real-Time dashboards, alerts, or operational reporting.
- Prior exposure to incident communication or escalation processes.
- Experience supporting multichannel Customer Experience operations.
What you get
- Get paid in USD
- Work remotely: design the life that you want
- Enjoy 15 days of vacation each year from the start date
- Healthcare Benefit: Monthly stipend to use in your preferred healthcare provider
- 5-year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical
- Paid Family leave
Worth weighing
- No salary listed beyond the monthly range of USD 930.
- Shifts may include evenings, weekends, or holidays, which could affect work-life balance.
- Role involves real-time decision-making in a fast-paced environment, which may be stressful for some candidates.
Summarised from CookUnity's posting. Read the full original.
Listed by CookUnity on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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