or apply directly on CookUnity's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 29 days CookUnity's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 3% of CookUnity's roles list one
- Ghost-job risk at CookUnity
- high 128 stale, 3 reposted of 166 open
- Hiring momentum
- 186 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from CookUnity's own greenhouse board since 2026-08-03. Full hiring picture for CookUnity.
About this role
As the Customer Experience Assistant Manager at CookUnity, you will oversee a team of 4-6 supervisors, ensuring they effectively manage their teams and meet performance objectives. Your role will involve workforce management, daily operations oversight, and maintaining high standards of customer service, with a focus on achieving key performance indicators like SLAs and CSAT. You will also be responsible for coaching supervisors, analyzing data for staffing needs, and collaborating with other teams to enhance customer satisfaction.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of CookUnity as an employer.
What you need
- Outstanding level of English (oral and written)
- At least 5+ years of experience in customer support management
- Proven track record of meeting and exceeding KPIs such as SLAs, CSAT, and retention
- Experience managing a team and developing talent to drive performance
- Experience implementing and managing Performance Improvement Plans (PIPs)
- Strong data analysis skills, including proficiency in spreadsheets and experience analyzing data using Tableau
Nice to have
- Strong analytical skills in forecasting, scheduling, and real-time workforce management
- Positive attitude and great people skills
- Very organized and able to manage multiple priorities effectively
- Experience with tracking and reporting metrics and translating data into actionable insights
- Knowledge of nutritional information and fine dining
What you get
- Get paid in USD
- Work remotely
- 15 days of vacation each year from the start date
- Healthcare Benefit: Monthly stipend for preferred healthcare provider
- 5-year Sabbatical: 4-week paid sabbatical after 5 years
- Paid Family leave
Worth weighing
- Schedule may include evenings, weekends, or holidays
- Role requires availability to supervise one weekend per month
- Availability to work on Argentinian Public Holidays for double pay
- Mainly remote position but requires attending the office on demand
Summarised from CookUnity's posting. Read the full original.
Listed by CookUnity on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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