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Constant Contact

Future Retention Specialist Opportunities

Constant Contact · Boston, MA or Remote

Posted 19 days ago · $17 - $20

or apply directly on Constant Contact's site. We never take the application ourselves.

Is this posting real?

This role has been open
19 days
Constant Contact's roles stay open a median of 21 days
Reposted
No
Salary listed
Yes
21% of Constant Contact's roles list one
Ghost-job risk at Constant Contact
high
5 stale, 0 reposted of 14 open
Hiring momentum
19 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Constant Contact's own greenhouse board since 2026-08-03. Full hiring picture for Constant Contact.

About this role

As a Retention Specialist at Constant Contact, you will engage with customers who are considering canceling or downgrading their services, using a consultative and empathetic approach to help them see the value of the platform. Your role will involve managing customer inquiries, applying problem-solving techniques, and collaborating with various teams to address customer issues, all while focusing on preserving revenue and reducing churn.

Our read on this posting4.0out of 5
benefits
3/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Constant Contact as an employer.

What you need

  • 1+ years in a Customer Retention, Inside Sales, or Account Management role (preferably in a SaaS, tech, or subscription-based business)
  • Strong verbal and written communication skills
  • Demonstrated experience with save-rate driven metrics or quota-based goals
  • Ability to navigate difficult conversations
  • Strong analytical thinking
  • Familiarity with Salesforce, customer lifecycle stages, and CRM best practices

What you get

  • Hourly rate ranges from $17 - $20 per hour plus commission
  • Performance based increases available within the first year
  • Generous paid time off policy
  • Competitive benefits package
  • Hybrid work model combining remote work with office access for collaboration and training

Worth weighing

  • This is a future opportunity with hiring expected mid October-early November, so immediate openings are not available.
  • Initial 90-day attendance policy in place may require commitment from the start.

Summarised from Constant Contact's posting. Read the full original.

Listed by Constant Contact on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at Constant Contact

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