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Cloudbeds

Onboarding Coach

Cloudbeds · Philippines

Posted about 2 months ago · Previously reposted

or apply directly on Cloudbeds's site. We never take the application ourselves.

Is this posting real?

This role has been open
55 days
Cloudbeds's roles stay open a median of 55 days
Reposted
Yes
taken down and listed again at least once
Salary listed
No
8% of Cloudbeds's roles list one
Ghost-job risk at Cloudbeds
high
35 stale, 7 reposted of 51 open
Hiring momentum
74 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-27

Measured from postings appearing on and disappearing from Cloudbeds's own greenhouse board since 2026-08-03. Full hiring picture for Cloudbeds.

About this role

As an Onboarding Coach at Cloudbeds, you will facilitate the onboarding process for clients, ensuring they understand and can effectively use the company's hospitality management system. Your role involves training clients through various communication channels, resolving inquiries, and building strong relationships to promote product adoption. You will also collaborate with the Sales team to define success metrics and gather feedback for product improvements.

Our read on this posting2.4out of 5
benefits
3/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Cloudbeds as an employer.

What you need

  • Over 3 years of 5-star hospitality experience in key roles (Front Desk or Revenue Manager) within a leading hotel brand, or at least 3 years of relevant SaaS industry experience in a customer-facing role
  • Fluency in English
  • Strong organizational and proactive skills
  • Exceptional communication with empathy and a customer-focused approach

Nice to have

  • Knowledge of Spanish if not the mother tongue
  • Project Management certification

What you get

  • Remote First, Remote Always
  • PTO in accordance with local labor requirements
  • Fully Paid Parental Leave
  • Home office stipend based on country of residency
  • Professional development courses in Cloudbeds University
  • Access to professional development, including manager training, upskilling and knowledge transfer

Worth weighing

  • Working hours are in the evening (2 pm - 11 pm or 3 pm - 12 am GMT+8) which may not suit everyone
  • Role requires a strong understanding of hospitality and customer service, which may limit candidates without this background

Summarised from Cloudbeds's posting. Read the full original.

Listed by Cloudbeds on their greenhouse job board, last confirmed open on 2026-09-27. PitchMeAI is not the employer.

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