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Cloudbeds

Mid Market Onboarding Coach

Cloudbeds · Morocco; Philippines; Portugal; Switzerland

Posted 15 days ago

or apply directly on Cloudbeds's site. We never take the application ourselves.

Is this posting real?

This role has been open
15 days
Cloudbeds's roles stay open a median of 45 days
Reposted
No
Salary listed
No
8% of Cloudbeds's roles list one
Ghost-job risk at Cloudbeds
high
32 stale, 7 reposted of 51 open
Hiring momentum
74 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Cloudbeds's own greenhouse board since 2026-08-03. Full hiring picture for Cloudbeds.

About this role

As a Mid Market Onboarding Coach at Cloudbeds, you will guide mid-market customers through the onboarding process of the Cloudbeds platform, ensuring they effectively adopt and optimize its features. Your role involves leveraging your hospitality operations experience to provide strategic advice, manage customer relationships, and facilitate training and support. You will collaborate with various teams to enhance the onboarding experience and drive customer success, embodying a caring approach to customer service.

Our read on this posting3.4out of 5
benefits
4/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Cloudbeds as an employer.

What you need

  • 4+ years of hospitality operations experience, preferably in leadership or senior operational roles within hotels, resorts, hotel groups, or hospitality management companies
  • 2+ years of SaaS onboarding, implementation, customer success, account management, or customer-facing software experience
  • Expertise in hotel operations, including front office, reservations, revenue management, guest services, distribution, and property management systems
  • Experience managing complex customer onboarding, implementation, training, change management, or customer success initiatives
  • Strong consultative, problem-solving, and project coordination skills
  • Proven ability to drive customer adoption, operational improvements, and business outcomes through technology solutions

Nice to have

  • Experience working with hospitality technology solutions such as PMS, CRS, Channel Managers, Revenue Management Systems, or related hotel software
  • Experience supporting multi-property operators, hotel groups, or more complex hospitality organizations
  • Experience leading operational transformation, technology rollouts, or process improvement initiatives within hospitality organizations

What you get

  • Remote First, Remote Always
  • PTO in accordance with local labor requirements
  • Monthly Wellness Fridays - enjoy an extra-long weekend every month
  • Fully Paid Parental Leave
  • Home office stipend based on country of residency
  • Professional development courses in Cloudbeds University

Worth weighing

  • The role requires a consultative mindset balancing hospitality expertise with technical proficiency, which may be challenging for those without strong technical skills.
  • The position is fully remote, which may not suit everyone, especially those who prefer in-office interactions.
  • The onboarding process involves managing complex customer engagements, which could be demanding and require strong multitasking abilities.

Summarised from Cloudbeds's posting. Read the full original.

Listed by Cloudbeds on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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