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Cloudbeds

Hypercare Representative

Cloudbeds · Portugal

Posted about 2 months ago

or apply directly on Cloudbeds's site. We never take the application ourselves.

Is this posting real?

This role has been open
55 days
Cloudbeds's roles stay open a median of 55 days
Reposted
No
Salary listed
No
8% of Cloudbeds's roles list one
Ghost-job risk at Cloudbeds
high
35 stale, 7 reposted of 51 open
Hiring momentum
74 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-27

Measured from postings appearing on and disappearing from Cloudbeds's own greenhouse board since 2026-08-03. Full hiring picture for Cloudbeds.

About this role

As a Hypercare Onboarding Coach at Cloudbeds, you will play a crucial role in supporting clients during the critical phase of launching their properties on the platform. Your responsibilities include troubleshooting technical issues, analyzing data flows, and ensuring a smooth transition for clients to become self-sufficient. This position emphasizes personalized service and requires strong emotional intelligence to help clients navigate the complexities of their new systems.

Our read on this posting2.6out of 5
benefits
3/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Cloudbeds as an employer.

What you need

  • Over 3 years of 5-star hospitality experience in key operational roles (Front Desk, Operations, or Revenue Management) within a boutique or leading hotel brand, OR at least 3 years of relevant B2B SaaS industry experience in a high-touch customer success, implementation, or technical support role within the Hospitality Industry
  • Exceptional technical aptitude and learning agility
  • Proven high emotional intelligence and trust-building skills
  • Strong organizational and proactive skills
  • Ability to synthesize complex, live-environment feedback and share distinct customer insights across teams

Nice to have

  • Knowledge of Spanish, Portuguese, English, Thai, or Tagalog if not the mother tongue
  • Project Management or Change Management certification

What you get

  • Remote First, Remote Always
  • PTO in accordance with local labor requirements
  • Fully Paid Parental Leave
  • Home office stipend based on country of residency
  • Professional development courses in Cloudbeds University
  • Access to professional development, including manager training, upskilling and knowledge transfer

Worth weighing

  • Shift details will be discussed during the interview process, which may indicate flexibility but also uncertainty about final scheduling
  • The role involves managing a high-priority, fast-paced ticket queue, which may lead to a demanding work environment
  • The emphasis on emotional intelligence and personalized service may require candidates to have a strong background in hospitality or customer service

Summarised from Cloudbeds's posting. Read the full original.

Listed by Cloudbeds on their greenhouse job board, last confirmed open on 2026-09-27. PitchMeAI is not the employer.

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