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Cloudbeds

Hypercare Representative (LATAM)

Cloudbeds · Latin America

Posted about 2 months ago

or apply directly on Cloudbeds's site. We never take the application ourselves.

Is this posting real?

This role has been open
55 days
Cloudbeds's roles stay open a median of 55 days
Reposted
No
Salary listed
No
8% of Cloudbeds's roles list one
Ghost-job risk at Cloudbeds
high
35 stale, 7 reposted of 51 open
Hiring momentum
74 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-27

Measured from postings appearing on and disappearing from Cloudbeds's own greenhouse board since 2026-08-03. Full hiring picture for Cloudbeds.

About this role

As a Hypercare Onboarding Coach at Cloudbeds, you will support clients during the critical transition to their new live environment on the platform. Your role involves analyzing data flows, troubleshooting integrations, and ensuring clients feel supported and confident in using the system. You will leverage your hospitality experience to provide personalized assistance, manage a fast-paced ticket queue, and facilitate the transition to long-term product utilization.

Our read on this posting2.6out of 5
benefits
3/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Cloudbeds as an employer.

What you need

  • Over 3 years of 5-star hospitality experience in key operational roles (Front Desk, Operations, or Revenue Management) within a boutique or leading hotel brand, OR at least 3 years of relevant B2B SaaS industry experience in a high-touch customer success, implementation, or technical support role within the Hospitality Industry
  • Exceptional technical aptitude and learning agility
  • Proven high emotional intelligence and trust-building skills
  • Strong organizational and proactive skills
  • Ability to synthesize complex, live-environment feedback and share distinct customer insights across teams

Nice to have

  • Knowledge of Spanish, Portuguese, English, Thai, or Tagalog if not the mother tongue
  • Project Management or Change Management certification

What you get

  • Remote First, Remote Always
  • PTO in accordance with local labor requirements
  • Fully Paid Parental Leave
  • Home office stipend based on country of residency
  • Professional development courses in Cloudbeds University
  • Access to professional development, including manager training, upskilling and knowledge transfer

Worth weighing

  • Shift details will be discussed during the interview process, which may indicate flexibility requirements
  • The role requires managing a high-priority, fast-paced ticket queue, which may lead to a high-stress environment

Summarised from Cloudbeds's posting. Read the full original.

Listed by Cloudbeds on their greenhouse job board, last confirmed open on 2026-09-27. PitchMeAI is not the employer.

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