PitchMeAI Jobs
Cloudbeds

Director of Customer Support

Cloudbeds · North America

Posted about 2 months ago · $180,000 - $190,000

or apply directly on Cloudbeds's site. We never take the application ourselves.

Is this posting real?

This role has been open
55 days
Cloudbeds's roles stay open a median of 55 days
Reposted
No
Salary listed
Yes
8% of Cloudbeds's roles list one
Ghost-job risk at Cloudbeds
high
35 stale, 7 reposted of 51 open
Hiring momentum
74 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-27

Measured from postings appearing on and disappearing from Cloudbeds's own greenhouse board since 2026-08-03. Full hiring picture for Cloudbeds.

About this role

As the Director of Customer Support at Cloudbeds, you will lead a global team focused on transforming customer support from reactive to proactive, utilizing AI while maintaining a human touch. Your role involves overseeing key performance metrics such as first contact resolution and customer satisfaction, while also ensuring the wellbeing of your support team. You will leverage your hospitality and technology experience to enhance support processes and guide your team through challenges across multiple regions.

Our read on this posting3.4out of 5
benefits
3/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Cloudbeds as an employer.

What you need

  • 8+ years in customer support or service
  • At least 4 years leading teams
  • Direct experience leading customer support for a SaaS or software product
  • Hands-on hotel or resort operations experience in a guest-facing role
  • Bachelor's degree or equivalent experience in hospitality, business, or technology
  • Experience scaling a high-volume support function through significant change

Nice to have

  • Senior leadership experience managing managers across multiple regions
  • Advanced degree in Hospitality or Business
  • Experience standing up a customer recovery or save motion for at-risk accounts

What you get

  • Remote First, Remote Always
  • PTO in accordance with local labor requirements
  • Fully Paid Parental Leave
  • Home office stipend based on country of residency
  • Professional development courses in Cloudbeds University
  • Access to professional development, including manager training, upskilling and knowledge transfer

Worth weighing

  • Salary range provided is only for US-based candidates
  • Role involves significant responsibility and accountability in a high-pressure environment
  • Experience in hospitality technology is crucial, not just general hospitality experience

Summarised from Cloudbeds's posting. Read the full original.

Listed by Cloudbeds on their greenhouse job board, last confirmed open on 2026-09-27. PitchMeAI is not the employer.

More roles at Cloudbeds

All 51 open roles at Cloudbeds →