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Cloudbeds

Customer Support Coach

Cloudbeds · Latin America

Posted about 3 months ago · Previously reposted

or apply directly on Cloudbeds's site. We never take the application ourselves.

Is this posting real?

This role has been open
81 days
Cloudbeds's roles stay open a median of 82 days
Reposted
Yes
taken down and listed again at least once
Salary listed
No
8% of Cloudbeds's roles list one
Ghost-job risk at Cloudbeds
high
50 stale, 7 reposted of 51 open
Hiring momentum
74 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-24

Measured from postings appearing on and disappearing from Cloudbeds's own greenhouse board since 2026-08-03. Full hiring picture for Cloudbeds.

About this role

As a Customer Support Coach at Cloudbeds, you will advocate for customers by providing exceptional support and resolving inquiries through various channels like phone, email, and chat. Your role involves troubleshooting issues, fostering strong customer relationships, gathering feedback for software improvements, and creating training materials. You will be part of a fully remote team dedicated to enhancing the customer experience in the hospitality industry.

Our read on this posting2.6out of 5
benefits
4/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Cloudbeds as an employer.

What you need

  • 1+ years of hands-on, front-of-house hospitality operations experience at a hotel or resort
  • Native or fluent in English and Spanish and/or Portuguese
  • Excellent communication skills and a positive attitude
  • Excellent problem-solving skills and emotional intelligence
  • Great levels of learning agility
  • A compatible graduation course or more than 2 years of proven experience in the area

Nice to have

  • Previous experience in customer service or similar is a plus

What you get

  • Remote First, Remote Always
  • PTO in accordance with local labor requirements
  • Monthly Wellness Fridays - enjoy an extra-long weekend every month
  • Fully Paid Parental Leave
  • Home office stipend based on country of residency
  • Professional development courses in Cloudbeds University

Worth weighing

  • No salary listed
  • Role requires fluency in multiple languages (English and Spanish and/or Portuguese)
  • Experience in hospitality operations is mandatory, excluding airline, event, or food & beverage-only experience

Summarised from Cloudbeds's posting. Read the full original.

Listed by Cloudbeds on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.

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