PitchMeAI Jobs
Cloudbeds

Customer Support Coach

Cloudbeds · Belgium; Greece; Morocco; Portugal; South Africa; Switzerland

Posted 15 days ago

or apply directly on Cloudbeds's site. We never take the application ourselves.

Is this posting real?

This role has been open
15 days
Cloudbeds's roles stay open a median of 45 days
Reposted
No
Salary listed
No
8% of Cloudbeds's roles list one
Ghost-job risk at Cloudbeds
high
32 stale, 7 reposted of 51 open
Hiring momentum
74 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Cloudbeds's own greenhouse board since 2026-08-03. Full hiring picture for Cloudbeds.

About this role

As a Customer Support Coach at Cloudbeds, you will advocate for customers by providing exceptional support and resolving inquiries through various channels like phone, email, and chat. You will foster strong relationships with hotel partners, gather feedback for software improvements, and create training materials to enhance customer experience. This role is part of a fully remote team focused on delivering outstanding service and promoting software adoption.

Our read on this posting3.2out of 5
benefits
4/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Cloudbeds as an employer.

What you need

  • 1+ years of hospitality experience in hotels, hostels, BNBs, or similar roles
  • Previous experience in customer service or similar
  • Native or Fluent in English
  • Native or Fluent in Spanish/Portuguese/French/German
  • Excellent communication skills and a positive attitude
  • Excellent problem-solving skills and emotional intelligence

What you get

  • Remote First, Remote Always
  • PTO in accordance with local labor requirements
  • Monthly Wellness Fridays - enjoy an extra-long weekend every month
  • Fully Paid Parental Leave
  • Home office stipend based on country of residency
  • Professional development courses in Cloudbeds University

Worth weighing

  • Fully remote position may require self-discipline and strong time management skills
  • No specific salary information provided
  • Diverse language requirements may limit applicants who are not multilingual

Summarised from Cloudbeds's posting. Read the full original.

Listed by Cloudbeds on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at Cloudbeds

All 51 open roles at Cloudbeds →

Apply to a Customer Support Coach position at Cloudbeds - Jobs near me at Belgium; Greece; Morocco; Portugal; South Africa; Switzerland