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Clara

Global Head of Customer Happiness - São Paulo (Hybrid)

Clara · Sao Paulo / SP / Brazil

Posted 22 days ago

or apply directly on Clara 's site. We never take the application ourselves.

Is this posting real?

This role has been open
22 days
Clara 's roles stay open a median of 36 days
Reposted
No
Salary listed
No
0% of Clara 's roles list one
Ghost-job risk at Clara
high
51 stale, 2 reposted of 129 open
Hiring momentum
161 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Clara 's own greenhouse board since 2026-08-03. Full hiring picture for Clara .

About this role

The Global Head of Customer Happiness at Clara will lead the Customer Happiness organization globally, focusing on delivering an AI-driven customer experience. Responsibilities include setting strategies, optimizing customer support processes, and managing local leaders across multiple countries. The role emphasizes operational excellence, data-driven decision-making, and collaboration with senior leadership to enhance customer satisfaction and support Clara's growth.

Our read on this posting3.4out of 5
benefits
3/5
freshness
4/5
career value
5/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Clara as an employer.

What you need

  • 8+ years of experience in Customer Support, Customer Experience, Customer Operations, or related functions, with proven role-specific execution in a high-growth environment.
  • Significant experience leading leaders and scaling teams, ideally across multiple markets or business units.
  • Proven experience owning and improving customer experience and operational KPIs, including NPS, CSAT, SLA, quality, and productivity.
  • Extensive experience and a strong interest in using AI tools to automate workflows, scale operations, and enhance customer satisfaction.
  • Strong cross-functional leadership and executive presence, with a proven track record of managing relationships with senior leaders and cross-functional stakeholders.
  • Strong analytical mindset and ability to turn customer and operational data into clear actions and measurable improvements.

Nice to have

  • Experience in fintech, banking, payments, SaaS, or B2B technology.
  • Experience leading teams across Mexico, Brazil, and/or Colombia.
  • Independent analytical skills using spreadsheets, SQL, or Python.
  • A good sense of humor.

What you get

  • Competitive salary and stock options (ESOP) from day one
  • Multicultural team with daily exposure to Portuguese, Spanish, and English
  • Annual learning budget and internal accelerated development paths
  • High-ownership environment
  • Flexible vacation and hybrid work model focused on results

Worth weighing

  • The role requires a strong emphasis on AI tools, which may be a shift for candidates not familiar with AI-driven customer service.
  • The position involves leading teams across multiple countries, which may require significant travel or remote management challenges.
  • No specific salary range is provided in the posting.

Summarised from Clara 's posting. Read the full original.

Listed by Clara on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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