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Clara

Customer Happiness Associate (Analista de Experiência do Cliente) – São Paulo (Hybrid)

Clara · Sao Paulo / SP / Brazil

Posted about a month ago

or apply directly on Clara 's site. We never take the application ourselves.

Is this posting real?

This role has been open
33 days
Clara 's roles stay open a median of 36 days
Reposted
No
Salary listed
No
0% of Clara 's roles list one
Ghost-job risk at Clara
high
51 stale, 2 reposted of 129 open
Hiring momentum
161 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Clara 's own greenhouse board since 2026-08-03. Full hiring picture for Clara .

About this role

As a Customer Happiness Associate at Clara, you will be the primary point of contact for B2B clients, addressing and resolving escalated customer inquiries through various communication channels. Your role involves investigating issues, documenting findings, and proactively reaching out to customers to ensure a high-quality experience. You will collaborate with cross-functional teams and manage multiple priorities while maintaining a calm and empathetic demeanor, especially in high-pressure situations.

Our read on this posting2.8out of 5
benefits
3/5
freshness
3/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Clara as an employer.

What you need

  • 2+ years of experience as a Customer Support Representative or Customer Success Agent, preferably in a Fintech or B2B environment.
  • Previous experience supporting B2B clients.
  • Based in the São Paulo metropolitan region, with availability to occasionally work from Clara’s local office.
  • Availability to work from 8h to 17h (BRT).
  • Strong interpersonal skills: calm under pressure, empathetic, and a clear communicator.
  • Skilled at investigating and resolving issues autonomously, with solid documentation practices.

Nice to have

  • Professional working proficiency in English.
  • Experience or interest in using AI tools to streamline support workflows.
  • Basic proficiency in Spanish or a desire to learn.
  • Ability to analyze trends in customer issues using spreadsheets, SQL, or similar tools.
  • Leadership potential and ability to handle complexity with calm and clarity.

What you get

  • Competitive salary and stock options (ESOP) from day one
  • Multicultural team with daily exposure to Portuguese, Spanish, and English (our corporate language)
  • Annual learning budget and internal accelerated development paths
  • High-ownership environment: we move fast, learn fast, and raise the bar — together
  • Flexible vacation and hybrid work model focused on results.

Worth weighing

  • No specific salary mentioned.
  • The role requires handling escalated issues, which may involve high-pressure situations.
  • The position is hybrid but requires occasional office presence, especially during ramp-up periods.

Summarised from Clara 's posting. Read the full original.

Listed by Clara on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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