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Clara

Customer Happiness Associate - Weekends (Analista de Experiência do Cliente - Finais de Semana) – São Paulo (Hybrid)

Clara · Sao Paulo / SP / Brazil

Posted 22 days ago

or apply directly on Clara 's site. We never take the application ourselves.

Is this posting real?

This role has been open
22 days
Clara 's roles stay open a median of 36 days
Reposted
No
Salary listed
No
0% of Clara 's roles list one
Ghost-job risk at Clara
high
51 stale, 2 reposted of 129 open
Hiring momentum
161 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Clara 's own greenhouse board since 2026-08-03. Full hiring picture for Clara .

About this role

As a Customer Happiness Associate at Clara, you will be responsible for delivering high-quality customer support to B2B clients, primarily through email, chat, and phone. Your role involves resolving escalated inquiries, documenting findings, proactively reaching out to customers, and identifying process improvements. You will work in a hybrid model, with a schedule from Saturday to Wednesday, and collaborate closely with cross-functional teams to enhance the customer experience.

Our read on this posting3.0out of 5
benefits
3/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Clara as an employer.

What you need

  • 2+ years of experience as a Customer Support Representative or Customer Success Agent, preferably in a Fintech or B2B environment
  • Previous experience supporting B2B clients
  • Based in the São Paulo metropolitan region, with availability to occasionally work from Clara’s local office
  • Availability to work from 9h to 18h (BRT) and at Weekends (scale 5x2, from Saturday to Wednesday)
  • Strong interpersonal skills: calm under pressure, empathetic, and a clear communicator
  • Skilled at investigating and resolving issues autonomously, with solid documentation practices

Nice to have

  • Professional working proficiency in English
  • Experience or interest in using AI tools to streamline support workflows
  • Basic proficiency in Spanish or a desire to learn
  • Ability to analyze trends in customer issues using spreadsheets, SQL, or similar tools
  • Leadership potential and ability to handle complexity with calm and clarity

What you get

  • Competitive salary and stock options (ESOP) from day one
  • Multicultural team with daily exposure to Portuguese, Spanish, and English (our corporate language)
  • Annual learning budget and internal accelerated development paths
  • High-ownership environment: we move fast, learn fast, and raise the bar — together
  • Flexible vacation and hybrid work model focused on results

Worth weighing

  • Weekend shifts may not suit everyone
  • Role involves handling escalated customer issues, which can be high-pressure
  • No specific salary range mentioned in the posting
  • Experience in a fintech environment is preferred but not mandatory

Summarised from Clara 's posting. Read the full original.

Listed by Clara on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at Clara

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