or apply directly on CharterUP's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 15 days CharterUP's roles stay open a median of 20 days
- Reposted
- No
- Salary listed
- No 0% of CharterUP's roles list one
- Ghost-job risk at CharterUP
- moderate 4 stale, 0 reposted of 15 open
- Hiring momentum
- 22 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from CharterUP's own greenhouse board since 2026-08-03. Full hiring picture for CharterUP.
About this role
As a Senior Customer Support Specialist at CharterUP, you will manage and resolve complex customer escalations, primarily for VIP and Enterprise accounts. Your role involves direct communication with customers and vendors to ensure timely resolutions, while also providing proactive support and maintaining positive relationships. You will analyze issues, document interactions, and contribute to continuous improvement efforts within the customer support team.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of CharterUP as an employer.
What you need
- 3-5 years in Customer Service, Customer Success, or Account Management
- Strong background in handling escalations and resolving complex customer issues
- Minimum of 1 year experience working in a two-sided marketplace
- Excellent verbal and written communication skills
- Proven ability to manage high-volume ticket-based workflows
- Strong analytical and problem-solving abilities
What you get
- Flexible Work Model
- Comprehensive Health & Wellness: Medical, dental, and vision insurance, mental health support, virtual care, gym discounts, and family-building benefits
- Paid time off: 15 PTO days (increasing to 20 after 2 years) + 8 paid holidays
- Company-paid life, short-term, and long-term disability insurance
- 401(k) plan for U.S. employees
- Top-Tier Tech: Choose a Mac or PC, plus monitor, keyboard, and mouse
Worth weighing
- Evening and weekend availability required
- Role involves handling high-pressure situations
- No specific salary range beyond the stated hourly rate of $67,500
- Remote-first environment with potential in-office requirements based on team needs
Summarised from CharterUP's posting. Read the full original.
Listed by CharterUP on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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