or apply directly on Capital on Tap's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 8 days Capital on Tap's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Capital on Tap's roles list one
- Ghost-job risk at Capital on Tap
- high 26 stale, 4 reposted of 35 open
- Hiring momentum
- 62 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Capital on Tap's own greenhouse board since 2026-08-03. Full hiring picture for Capital on Tap.
About this role
As a Senior Collections Team Leader at Capital on Tap, you will lead and develop a team focused on customer support and compliance in collections. Your role involves coaching team leaders and agents, fostering a customer-first culture, and collaborating on projects to enhance customer experience. You will also analyze performance data and manage specialist workstreams while nurturing relationships with stakeholders across the US and UK markets.
- benefits
- 5/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Capital on Tap as an employer.
What you need
- Extensive Collections experience in a multi-channel environment (outbound dialer, inbound calls, SMS, WhatsApp, web chat, email), ideally spanning UK and US markets in credit card or SME lending.
- Sound regulatory knowledge, including GDPR, FCA requirements, insolvency and the Equalities Act.
- A track record of caring for and developing people - engaging and motivating teams across remote, hybrid and onsite settings.
- Good communication and analytical skills, with a collaborative approach to negotiating, and comfort managing high volumes, complex cases and performance challenges.
- An understanding of how technology and AI can support performance in a fast-paced, regulated environment.
What you get
- Private Healthcare including dental and optician services through Vitality
- Worldwide travel insurance through Vitality
- Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
- Salary Sacrifice Pension Scheme up to 7% match
- 28 days holiday (plus bank holidays)
- Annual Learning and Wellbeing Budget
Worth weighing
- First 3 months are fully office-based before transitioning to a hybrid model requiring 3 days in the office per week.
- Salary banding is stated as £45k - £50k depending on experience, but no specific salary is guaranteed.
- The role involves managing high volumes and complex cases, which may be challenging in a fast-paced environment.
Summarised from Capital on Tap's posting. Read the full original.
Listed by Capital on Tap on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.