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Capital on Tap

Collections Officer

Capital on Tap · Cardiff

Posted about 3 months ago

or apply directly on Capital on Tap's site. We never take the application ourselves.

Is this posting real?

This role has been open
81 days
Capital on Tap's roles stay open a median of 81 days
Reposted
No
Salary listed
No
0% of Capital on Tap's roles list one
Ghost-job risk at Capital on Tap
high
33 stale, 4 reposted of 35 open
Hiring momentum
62 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Capital on Tap's own greenhouse board since 2026-08-03. Full hiring picture for Capital on Tap.

About this role

As a Collections Officer at Capital on Tap, you will engage directly with customers to help them manage financial arrears by negotiating fair repayment plans. Your role involves analyzing financial situations, ensuring compliance with relevant regulations, and effectively resolving customer complaints while maintaining high-quality standards. This position requires strong communication skills and the ability to handle challenging interactions with empathy and professionalism.

Our read on this posting2.6out of 5
benefits
5/5
freshness
1/5
career value
3/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Capital on Tap as an employer.

What you need

  • Collections experience within financial services
  • Strong communication skills, both verbal and written
  • Proven ability to manage challenging customer interactions
  • Experience using multiple communication platforms (email, SMS, etc.)
  • Ability and skills to handle difficult conversations and deliver a fair customer outcome

What you get

  • Salary range £27,000 - £34,000 depending on experience
  • Private Healthcare including dental and optician services through Vitality
  • Worldwide travel insurance through Vitality
  • Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
  • Salary Sacrifice Pension Scheme up to 7% match
  • 28 days holiday (plus bank holidays)

Worth weighing

  • Fully office-based for the first 3 months
  • Shifts are between 8am - 8pm, Monday to Friday
  • No specific mention of career advancement opportunities within the Collections team

Summarised from Capital on Tap's posting. Read the full original.

Listed by Capital on Tap on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

More roles at Capital on Tap

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