or apply directly on Bottomline's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 81 days Bottomline's roles stay open a median of 73 days
- Reposted
- No
- Salary listed
- No 0% of Bottomline's roles list one
- Ghost-job risk at Bottomline
- high 31 stale, 0 reposted of 31 open
- Hiring momentum
- 45 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-25
Measured from postings appearing on and disappearing from Bottomline's own greenhouse board since 2026-08-03. Full hiring picture for Bottomline.
About this role
The Vendor Success Associate role at Bottomline involves supporting the growth of the Paymode-X network by engaging with customers to maximize their use of the service. Responsibilities include resolving customer inquiries, managing escalations, fostering long-term relationships, and collaborating with internal teams to enhance customer experience and retention. This entry-level position is ideal for those who are passionate about customer success and thrive in a fast-paced fintech environment.
- benefits
- 1/5
- freshness
- 1/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Bottomline as an employer.
What you need
- Maximum of 3 years of customer retention experience
- Strong customer service and relationship management skills
- Excellent verbal and written communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Genuine passion for helping customers succeed
- Strong problem-solving skills
Nice to have
- Understanding of the payments ecosystem and financial technology landscape
- Experience using CRM platforms and customer success management tools
- Experience reporting on customer success programmes or retention activities
- Bachelor's degree in Business, Technology, Finance, or a related field
Worth weighing
- Entry-level role may limit immediate career advancement opportunities
- Hybrid/remote work with a requirement for in-office collaboration two days a month
- Fast-paced fintech environment may be challenging for some candidates
Summarised from Bottomline's posting. Read the full original.
Listed by Bottomline on their greenhouse job board, last confirmed open on 2026-10-25. PitchMeAI is not the employer.
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