or apply directly on Bottomline's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 16 days Bottomline's roles stay open a median of 35 days
- Reposted
- No
- Salary listed
- No 0% of Bottomline's roles list one
- Ghost-job risk at Bottomline
- high 12 stale, 0 reposted of 31 open
- Hiring momentum
- 45 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Bottomline's own greenhouse board since 2026-08-03. Full hiring picture for Bottomline.
About this role
The Customer Support Specialist at Bottomline is responsible for ensuring a positive customer experience by handling inbound calls and emails, diagnosing and resolving issues, and maintaining customer relationships. This role requires proficiency in Bottomline's software and involves documenting transactions and software defects, as well as participating in the company's customer service program. The position operates on a hybrid model with night shifts, focusing on both customer satisfaction and identifying opportunities for relationship expansion.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Bottomline as an employer.
What you need
- 2+ years of experience in customer support
- Proficient in Paymode-X product
- Customer service and communication skills including business writing
- Software and environment trouble-shooting and diagnostic skills
- Solid understanding of basic computer functions and ability to teach/train users
- Experience supporting software as a service
Nice to have
- Previous customer and/or technical support experience
- Previous Salesforce experience
- Associate's or Bachelor's degree in Communications, Management Information Systems, Business Administration or similar course of study
Worth weighing
- Requires working night shifts
- Hybrid work model may not suit everyone
- Specific software proficiency required may limit candidates
- High volume of calls and emails may lead to a fast-paced environment
Summarised from Bottomline's posting. Read the full original.
Listed by Bottomline on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at Bottomline
- AI Enablement Analyst (Sales)Portsmouth, NH
- Relationship ManagerPortsmouth, NH
- Product Director, Cash Management and Payment HubPortsmouth, NH
- Channel Sales ExecutivePortsmouth, NH
- Senior AI Ops EngineerIndia
- Customer Success AssociateUK, Theale (Reading)
- Project ManagerUK, Theale (Reading)
- Implementation ConsultantPortsmouth, NH