or apply directly on Bottomline's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 22 days Bottomline's roles stay open a median of 35 days
- Reposted
- No
- Salary listed
- No 0% of Bottomline's roles list one
- Ghost-job risk at Bottomline
- high 12 stale, 0 reposted of 31 open
- Hiring momentum
- 45 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Bottomline's own greenhouse board since 2026-08-03. Full hiring picture for Bottomline.
About this role
As a Customer Success Associate at Bottomline, you will manage the Churn Log, ensuring accurate tracking of client renewals and potential churn risks. Your role involves building relationships with internal teams, reporting on high-risk accounts, and undertaking projects to enhance customer value. This entry-level position requires effective communication and organizational skills to support the company's customer success initiatives.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Bottomline as an employer.
What you need
- Previous customer facing experience
- Effective customer facing interactions via phone, email, Teams, etc.
- Ability to manage multiple priorities and activities simultaneously
- Strong verbal and written communication skills
- Organized with high attention to detail
- Proficient using Word, Excel and PowerPoint
Nice to have
- Customer Success / Service experience
- Knowledge of the Finance, Payments industry or BACS
- Demonstrated ability to assess business needs
- Comfortable interacting with all levels of internal stakeholders
- Able to identify risks impacting project success
Worth weighing
- This is an entry-level role, which may limit growth opportunities for more experienced candidates.
- The role requires in-office attendance three times a week, which may not suit all candidates.
- The position involves managing a churn log, which may be seen as repetitive by some.
Summarised from Bottomline's posting. Read the full original.
Listed by Bottomline on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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