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Bandwidth

Technical Support Analyst

Bandwidth · Raleigh, NC

Posted about 2 months ago

or apply directly on Bandwidth's site. We never take the application ourselves.

Is this posting real?

This role has been open
72 days
Bandwidth's roles stay open a median of 72 days
Reposted
No
Salary listed
No
0% of Bandwidth's roles list one
Ghost-job risk at Bandwidth
high
31 stale, 0 reposted of 31 open
Hiring momentum
52 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-24

Measured from postings appearing on and disappearing from Bandwidth's own greenhouse board since 2026-08-03. Full hiring picture for Bandwidth.

About this role

The Product Support Engineer at Bandwidth is responsible for investigating and resolving complex technical issues reported by customers, focusing on product and API functionality. This role involves collaborating with engineering and product teams to improve customer experience, creating documentation, and advocating for customer needs. The engineer will also participate in product testing and provide support during off-peak hours as needed.

Our read on this posting2.4out of 5
benefits
3/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Bandwidth as an employer.

What you need

  • Bachelor's degree in Computer Science, Engineering, or a related technical field
  • 1-3 years of experience in technical support, software development, or a related field
  • Understanding of voice networks
  • Familiar with APIs and software development concepts
  • Customer ticketing system knowledge such as SalesForce, Remedy, Zendesk, etc.
  • Strong troubleshooting and problem-solving skills

Nice to have

  • Familiarity with cloud computing platforms (e.g., AWS, Azure, GCP)
  • Experience with scripting languages (e.g., Bash, PowerShell)
  • Experience with database technologies (e.g., MySQL, PostgreSQL)
  • Relevant certifications (e.g., CompTIA A+, AWS Certified Cloud Practitioner)

What you get

  • 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses
  • All new hires receive four weeks of PTO
  • PTO Embargo: no work interruptions during time off
  • Additional PTO can be earned through volunteer hours and Bandwidth challenges
  • “Mahalo moments” program grants additional time off for significant life events
  • 90-Minute Workout Lunches and unlimited meetings with a nutritionist

Worth weighing

  • No salary listed
  • On-call rotation may require support during off-peak hours

Summarised from Bandwidth's posting. Read the full original.

Listed by Bandwidth on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.

More roles at Bandwidth

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