or apply directly on Bandwidth's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 23 days Bandwidth's roles stay open a median of 35 days
- Reposted
- No
- Salary listed
- No 0% of Bandwidth's roles list one
- Ghost-job risk at Bandwidth
- moderate 7 stale, 0 reposted of 31 open
- Hiring momentum
- 52 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Bandwidth's own greenhouse board since 2026-08-03. Full hiring picture for Bandwidth.
About this role
The Product Support Analyst at Bandwidth will serve as the first point of contact for customers facing technical issues with SMS/MMS services. Responsibilities include troubleshooting connectivity issues, monitoring message deliverability, managing NetNumber ID provisioning, and providing customer support through various channels. The role also involves documentation, collaboration with development teams, and participation in training sessions to enhance technical skills.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Bandwidth as an employer.
What you need
- Bachelor’s degree (or higher)
- 2+ years experience in software/telecom support roles
- Basic understanding of SMS/MMS technologies
- Knowledge of customer support principles and techniques
- Basic knowledge of SMPP, API, and MM4 protocols
- Strong analytical thinking skills
Nice to have
- Preferred fields of study include Telecommunications, Business, Information Technology, Computer Science, or a related field
What you get
- 100% company-paid Medical, Vision, & Dental coverage for you and your family
- Four weeks of PTO for all new hires
- PTO embargo during time off
- Additional PTO can be earned through volunteer hours and challenges
- “Mahalo moments” program for significant life events
- 90-Minute Workout Lunches
Worth weighing
- Second shift hours (11am - 8pm EST) may not suit everyone
- Role involves basic troubleshooting which may not appeal to those seeking advanced technical challenges
Summarised from Bandwidth's posting. Read the full original.
Listed by Bandwidth on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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